Frequently Asked Questions

Everything you need to know about shopping with 401 Games.

What is your shipping policy for apparel and accessories?

We offer flat-rate shipping across Canada and the United States. Orders are typically processed within 1-2 business days, and tracking information is provided as soon as your package leaves our warehouse.

Can I return fashion items if they don't fit?

Yes, we accept returns on unworn clothing and accessories within 30 days of purchase. Items must have all original tags attached and be in their original packaging.

How do I determine my size?

Each product page includes a detailed sizing chart. We recommend measuring a similar garment you already own to compare dimensions for the most accurate fit.

Do you offer international shipping?

Currently, we ship to customers within North America. We are looking into expanding our shipping zones in the near future.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your products authentic and licensed?

Absolutely. All fashion merchandise sold at 401 Games is 100% authentic and sourced directly from official brand manufacturers and licensed distributors.